Let’s clean up your messy Pendo data

Through subscription and application architecture. A large enterprise usually runs several products, several user types and several business units inside one Pendo contract. The structure you choose on day one decides whether teams can see their own data without seeing everyone else's, and whether a single metric means the same thing across business units. Balboa designs that structure before anything is instrumented — subscriptions, applications, identity, metadata and governance — so Pendo scales with the organization instead of being rebuilt a year later.

With shared definitions and localized delivery. Global rollouts fail when each region instruments differently and the numbers stop reconciling. We set one tagging standard and one set of metric definitions centrally, then let each region run guides, surveys and onboarding in their own language against that shared foundation. A Pendo Center of Excellence is how most global teams hold that standard in place once we hand it over.

That is most of our work. The common pattern is an instance that was instrumented once, never governed, and has drifted — stale tags, duplicate metrics, guides nobody owns, and dashboards no one trusts. We audit what you have, fix the data foundation, and rebuild around the two or three outcomes that actually matter to your business. You keep the investment you have already made.

Weeks, not quarters. A focused engagement produces a working, instrumented use case with a metric attached inside the first several weeks. Full enterprise rollouts take longer, but we sequence them so something measurable lands early rather than making you wait for the whole program to finish.

A Center of Excellence is the small group that owns Pendo standards, governance and enablement after launch — the reason an instance stays clean instead of drifting. You need one if more than one team touches Pendo. Balboa's CoE Accelerator stands one up in under eight weeks, including the governance model, standards and the coaching to run it without us.

Fewer than most teams start with. Track the events tied to the outcome you are measuring — activation, feature adoption, workflow completion, and the actions that precede renewal or churn. Tagging everything produces a dataset nobody trusts. Our Pendo Events Reference walks through the core event types and what each one is good for.

No. Product data can come from any analytics platform — Pendo, Amplitude, Heap, Quantum Metric — or directly from your product. Pendo is what we know deepest, and it is where most of our customers are, but the outcome is what we are hired for.

Yes. Balboa is a Pendo Premier Solutions Partner. Pendo is the only platform we work in — we do not split attention across a dozen tools.