Advisory
Compass Workshop Insights-to-Outcomes Workshop CoE AcceleratorImplementation
Enterprise LaunchManaged Services
Pendo Managed ServicesLaunch on evidence, not on a date.
Beta partners found and recruited. A go or no-go brief with the evidence attached. Launch content drafted from your customers' own language, and a readout on what actually changed. Running on your own data, with a person approving every output.
Nothing reaches a customer without someone approving it first.
The problem
The calendar says the fourteenth. The beta had nine participants, four of whom never logged in. Someone asks in the go/no-go whether customers actually want this, and the honest answer is that nobody has read the feedback closely enough to say.
So the messaging gets written in a room. It sounds right to the people who built the product, which is the one group whose language customers do not use. Two weeks after launch, the question becomes whether it landed — and the only available answer is the number of registrations.
Positioning is a guess until a customer repeats it back to you.
Agents
Launch
“Is this launch ready, and did it land?”
Every claim in the brief links to the call, ticket or session it came from, so the launch review argues about the decision instead of the data.
Inbound
“What words do our customers actually use?”
The last one matters more than it sounds. Telling eleven accounts by name that the thing they asked for is live is the cheapest retention work available, and it almost never gets done.
Adoption
“Did the launch turn into usage?”
Registrations tell you about your email list. This tells you about your product.
In the workflow
Announcements, release notes, one-pagers and FAQs arrive written, with sources attached, for you to edit rather than start.
A competitor came up in four calls this week. A beta partner stopped logging in. A theme is building ahead of launch.
One screen to confirm, edit or reject anything the agent produced, before it goes anywhere.
The agent drafts. You edit. Nothing reaches a customer, or a public channel, without a named person approving it.
Under 2 weeks
kickoff to a working agent
Every claim
traceable to a customer quote
30/60/90
readouts on every launch
Guardrails
It will not send anything to a customer. Announcements, surveys and release notes stay drafts until someone approves them.
It will not invent a customer quote. Every line of evidence links back to the call or ticket it came from.
It will not call a launch successful because the date passed. Adoption is measured at 30, 60 and 90 days, not assumed.
It will not leave your environment. Your cloud, your data, and whichever model your security team has approved.
Other teams
What to build next, whether the release is ready, and if what shipped is being used.
Read moreWhich accounts are getting value, which are stalling, and what the renewal conversation needs.
Read moreOne set of numbers the whole go-to-market team agrees on, and the data quality underneath them.
Read morePick a release you shipped in the last six months. We will show you what the agent would have told you at the go/no-go gate, and what it says about how the launch actually landed.
FAQ
It drafts. Announcements, release notes, one-pagers and FAQs arrive written from your customers' language and your product data, with sources attached. A person edits and approves before anything ships.
It reads the calls and tickets you already record, and sizes each mention by the revenue of the account that made it rather than by how often the name appears.
No. It gives positioning work something to stand on, by showing which phrases customers use for the problem and which accounts use them.
Not for the Go-to-Market or Voice of Customer agents. The Product Adoption Agent needs product usage data, and Pendo is the most common source.
Under two weeks from kickoff to a working agent on your own data. A pod stays with your team until it is part of the launch routine.