Managed Services
Enterprise Managed Pendo Services
An extension of your team. Ongoing operational support for organizations running Pendo across multiple products. A predictable support model without building a full internal Pendo team.
Engagement Overview
Up to 3
Apps supported
6 / month
Pendo Request Center requests
24hr
Response time (business day)
6 or 12
Month renewal cycles
Recurring Activities
Weekly
- Maintenance & QA of Pendo configuration
- Status communication and risk updates
- Ad-hoc troubleshooting
- Tagging audits
- User access monitoring
- General support via Teams, Slack, or email
Monthly
- Event audits and archiving (90-day zero activity)
- Behavioral insights from analytics reviews
- Segment reviews with verified labeling
- Pendo enablement sessions for your team
- Executive analytics reporting (adoption, UX, NPS, MAU)
Quarterly
- Metadata audits for naming conventions
- Executive analytics summary with trend analysis
- Governance review and playbook updates
Pendo Request Center
Structured intake for net-new configuration work beyond the recurring activities. Submit a request, we scope and prioritize it, and deliver within the agreed timeline.
New Feature Tagging
Tag new features plus associated dashboard updates to make the data visible.
New Dashboard Build
Net-new analytics dashboard scoped to a defined use case or stakeholder audience.
New Guide Build
In-app guide configuration including tagging and a performance dashboard.
New Product Install Support
Discovery, installation review, snippet deployment, initial tagging, and dashboard setup. Consumes 2 credits.
Analytical Request
A defined analytical question answered with a written summary and supporting Pendo data.
Standard Integration
Connect Pendo to your existing tools — CRM, data warehouse, or BI platform — with a scoped integration build.
Pendo Request Center Policies
- Monthly request allowance does not roll over
- Level 1 request — requests handled entirely within the Balboa team using Pendo configuration, tagging, and analytics
- Level 2 request — requests that require escalation to an outside team (engineering, Salesforce, or another internal team) to meet a requirement
- Overage requests billed at per-request rate defined in the SOW
Your Dedicated Team
Balboa Enterprise Managed Services isn't just access to one person. It's a team of professionals who know your account, your Pendo environment, and your business goals. Every engagement is staffed with a cross-functional team so you're never dependent on a single point of contact.
Engagement Manager
Coordinates delivery, manages the relationship, runs program management, and provides status reporting.
Lead Solution Consultant
Leads Pendo Request Center intake, scoping, analytics reporting, and new product installation support.
Solution Consultant
Hands-on Pendo configuration, tagging, dashboard work, and guide builds.
Solution Architect
Metadata audits, governance standards, and architecture decisions for new installs.
Executive Sponsor
Advisory engagement with your executive sponsor. Available for escalation and strategic alignment.
Program Cadence
What You Provide
- A designated point of contact with prioritization authority
- Access to engineering or product resources when needed
- Requirements and context for Pendo Request Center requests
- Participation in scheduled program touchpoints
Center of Excellence Overlay
Optional Add-On
For enterprise customers who want to build internal Pendo capability alongside the managed services engagement, we offer a CoE workstream that runs in parallel — preparing your team to eventually transition from managed services to independent operation.
Learn about the CoE AcceleratorPricing
Fixed monthly fee based on the number of products supported and monthly Pendo Request Center request volume.
Tier 1
$7.5K
per month
1 app supported
Up to 3 requests / month
Tier 2
$15K
per month
Up to 4 apps supported
Up to 6 requests / month
Tier 3
$30K
per month
Up to 8 apps supported
Up to 12 requests / month
Custom packages available for organizations with more complex needs.
Why Balboa
Balboa is a Pendo Certified Partner. We've built and run managed Pendo operations for enterprise organizations across industries. Our team brings deep platform expertise so your team can focus on outcomes, not configuration.
Pendo Impact Partner of the Year
2026
Ready to get started?
Get a dedicated Pendo operations team without the overhead of building one internally. Let's talk about what your organization needs.