Use Case Accelerator

Pendo Accelerator

Most teams buy Pendo with a list of problems they want it to solve. Months later, the list is still waiting. The fastest way to prove Pendo's value is to pick the two use cases that matter most and get them live.

Balboa's Pendo Accelerator is a 60-day engagement to identify, build, and deploy up to two use cases in one Pendo app, then measure the results and hand them off to your team.

How It Works

Phase 1 · Week 1–3

Discover & Enable

Learn your product from the inside, audit how Pendo is set up today, and agree on the two use cases worth building.

Kickoff & Project Schedule Reverse Demo of Your Product Pendo Configuration Audit Use Case Workshop Data Model & Architecture Product Recommendations

Outcome Use cases defined

Phase 2 · Week 4–6

Design & Build

Design each use case with your team, build it in Pendo, and deploy it to production. Enablement workshops run alongside the build so your team learns by doing.

Use Case Design Workshops (2) Product Change Guidance Use Case Build in Pendo Enablement Workshops (3) Deploy to Production

Outcome Use cases built in Pendo

Phase 3 · Week 7–8

Measure & Hand Off

Measure what each use case changed, set up monitoring in Pendo, and hand your team everything it needs to run them.

Use Case Results Performance Monitoring in Pendo Use Case Documentation Handoff to Your Team

Outcome Documented and handed off

Suggested timeline. Dates adjust to each client's project plan.

What You Get

Live Use Cases

Designed with your team, built in Pendo, and deployed to production

Pendo App

Configuration audited and data model mapped so the next use case starts clean

Workshops

Three to define and design the use cases, three to enable your team

Days

From kickoff to measured results and a documented handoff

The Accelerator Succeeds When

Two use cases are live in production
Each use case has measured results in Pendo
Your team can maintain what we built
Your team knows how to build the next one

Who This Is For

Pendo is installed, but nobody has time to build on it
A clear goal such as onboarding, adoption, or ticket deflection
New Pendo customers who want early wins
Teams that need to show Pendo's value before renewal

Why Balboa

Balboa is a Pendo Certified Partner. We've built use cases in Pendo for large and small organizations alike. We don't stop at recommendations: we build the use cases with your team, measure what they change, and hand off work your team can run without us.

Pendo Impact Partner of the Year

2026

Ready to get started?

Two use cases live in Pendo in 60 days, measured and handed off to your team.

Book a Consultation

Frequently Asked Questions

What counts as a Pendo use case?

A use case is one business problem that Pendo helps solve, with a result you can measure. Common examples include onboarding new users, raising adoption of a key feature, deflecting support tickets with in-app help, collecting feedback at the right moment, and spotting accounts at risk before renewal.

How long does the Pendo Accelerator take?

The suggested timeline is 60 days across three phases: discover and enable in weeks 1 to 3, design and build in weeks 4 to 6, and measure and hand off in weeks 7 and 8. Dates adjust to each client's project plan.

What do we need from our team?

A product owner who can make decisions about the app, plus the people who will run Pendo after we leave. They join the workshops, review what we build, and take over each use case at handoff.

Can we cover more than one app or more than two use cases?

Yes. The Accelerator covers one app and up to two use cases so it can finish in 60 days. We build custom packages for more apps or use cases, and Pendo Managed Services can keep the work going after the Accelerator ends.

What happens after the handoff?

Your team owns every use case. Each one comes documented, with results measured in Pendo, so your team can maintain it and build the next one on its own.