About
Our Story
Balboa was founded by Pendo practitioners who saw the same pattern: teams investing in a powerful platform but never fully realizing its value.
We started Balboa to bridge that gap with deep expertise, AI-native workflows, and a focus on real business outcomes. Every engagement we take on is grounded in the belief that Pendo can do more for your team than you think, if it's set up and managed by people who know it inside and out.
Our Approach
Three principles guide how we work with every client:
Start With the Outcome
We begin every engagement by understanding your business goals, not your feature list. The right Pendo configuration flows from knowing what success looks like for your team.
Go Deep on Pendo
We bring specialized Pendo expertise that generalist consultants simply can't match. Our team lives in the platform every day and knows what works at scale.
Build for Scale
Everything we implement is designed to grow with your team and your customer base. No quick fixes that break down at the next stage of growth.
Work With Us
We'd love to learn about your team and how you're using Pendo today. Let's find the gaps and build a plan to close them.