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Enterprise LaunchManaged Services
Pendo Managed ServicesKnow which accounts are stalling before the renewal call.
Six agents across the account lifecycle — health monitoring, renewal prep, QBR generation, leadership visibility, CSM coaching and product signal. Running on your data, with the CSM deciding what happens next.
Every score shows its work. No black-box health number.
The problem
Most health scores are built from logins and ticket counts because those were the fields available, not because they predict anything. Everyone on the team knows which accounts are actually at risk, and they know it from a call they half remember rather than from the dashboard.
Meanwhile the evidence is sitting there. The renewal conversation that went quiet, the admin who left, the three tickets about the same workflow, the feature a customer asked for eight months ago that shipped last week and nobody told them. It is all recorded. None of it reaches the CSM in time to matter.
A risk score you cannot explain is a rumor with a number attached.
Agents
Each one does reading and assembly that a CSM or manager would otherwise do by hand, in the half hour before it is needed.
Risk & visibility
“Which accounts are drifting, and which are ready for more?”
Earlier is the whole point. A risk found at the quarterly review is a risk found late.
Renewal intelligence
“What does the CSM need to know before this renewal call?”
The brief is ready before the call rather than assembled in the thirty minutes in front of it, out of five systems.
QBR automation
“Can the account review write itself from live data?”
The time goes into the conversation with the customer instead of the deck in front of it.
Management visibility
“What across the book needs intervention this week?”
One operating view across the book, so intervention is a decision rather than a discovery.
Team development
“How does a manager coach the whole team, not just their own accounts?”
A manager can coach consistently at scale instead of only on the calls they personally sat in on.
Product signal
“What are customers working around, and what is it costing?”
Then leadership decides what to document, standardize, escalate, or take to product as a real conversation.
In the workflow
Health signals and renewal briefs land on the account record, with the evidence behind each one attached.
A renewal moved inside ninety days. Support burden is climbing on an account. An implementation stalled.
One screen to confirm, edit or reject a brief, a QBR or an outreach draft before it goes anywhere.
The agent never speaks to your customer. It gets the CSM into the conversation prepared, with the evidence already assembled.
Under 2 weeks
kickoff to a working agent
Every QBR
built from live data, not slide work
Every score
shows the behavior behind it
Guardrails
It will not email your customer. Every outreach, brief and review is a draft until the CSM approves it.
It will not hand you a risk score you cannot explain. Each one shows the behavior, the account and the evidence underneath.
It will not grade your CSMs behind their backs. Coaching notes go to the manager and the rep, scored against your playbook rather than a generic rubric.
It will not leave your environment. Your cloud, your data, and whichever model your security team has approved.
Other teams
What to build next, whether the release is ready, and if what shipped is being used.
Read moreOne set of numbers the whole go-to-market team agrees on, and the data quality underneath them.
Read moreTag coverage, naming, segments and access, checked on a schedule instead of before a board meeting.
Read moreBring a segment of your accounts with their calls, tickets and usage. We will show you which ones the agents flag, what moved each score, and what the renewal brief would have said.
FAQ
Usually it replaces what the health score was trying to do. Most scores run on logins and ticket counts because those fields were available. The Customer Health Monitoring Agent scores on behavior that ties to retention, and shows the evidence for each one.
Live data — usage signals, support trends, prior conversations and open initiatives. The agent assembles the draft. Your team edits it and decides what the story is.
No. Every note, brief, review and outreach is a draft until a named person approves it.
It reads transcripts you already record and scores against your playbook, not a generic rubric. Notes go to the manager and the rep. It is built to let a manager coach across the whole team rather than only the accounts they sit in on.
The agents that read product usage — health monitoring, renewal prep and QBR generation — need usage data, and Pendo is the most common source. The coaching and product intelligence agents work from calls, tickets and transcripts.
Under two weeks from kickoff to a working agent on your own data. A pod stays with your team until it is in weekly use.