Resources
Insights on Pendo best practices, customer success strategy, and product-led growth.
Presentation
Pendo Center of Excellence — Pendomonium 2026
Slides from co-founder Keith Wagner's Pendomonium 2026 session on building and scaling a Pendo Center of Excellence.
Reference
Pendo Events Quick Reference
The 12 core Pendo events every product and CS team should track, with definitions, Data Sync export fields, and retroactive analytics capabilities.
Interactive Tool
User Enablement Channel Guide
Decision tool, use case matrix, best practices, gotchas, and a user journey map for knowing when to use Pendo guides, your LMS, knowledge base, and community.
Interactive Tool
Balboa Compass Lifecycle Signal Map
Interactive map of lifecycle stages, signals, and Pendo use cases across Presales, Onboarding, Adoption, Renewal, and Expansion.
Events
Monthly Series
Digital Experience Roundtable
Monthly virtual session for CS, product, and DX leaders. Single-topic, practitioner-led discussion with real examples and no vendor pitches.
Workshop
Balboa Compass Workshop
A one-hour facilitated Pendo strategy session built around your business. Walk away with a prioritized segment plan, strategy map, and 90-day activation roadmap.
Stay in the Loop
Insights on Pendo best practices, customer success strategy, and product-led growth — delivered bi-weekly.