We partner with customer-led teams at SaaS and industrial services companies who want to get more from Pendo — and see measurable results in adoption, retention, and revenue.
Trusted by customer-led teams at
Real results from teams that partnered with Balboa to transform how they use Pendo.
SaaS
A mid-market SaaS company was struggling to drive adoption of key product features. Balboa implemented targeted in-app guides and usage tracking that turned passive users into power users within one quarter.
Enterprise SaaS
An enterprise SaaS company needed better visibility into account health before renewals. Balboa built a Pendo-driven health scoring model that surfaced at-risk accounts months earlier, giving CS teams time to intervene.
Industrial Services
A national industrial services company was losing weeks onboarding field technicians onto their internal platform. Balboa designed in-app walkthroughs and contextual tooltips that got new hires productive in days, not months.
"Balboa's team understood our Pendo instance better than we did within weeks. They identified gaps we'd missed for over a year and helped us build a customer health model that actually works."
VP of Customer Success
Enterprise SaaS Company
"We'd been using Pendo for two years and barely scratched the surface. Balboa showed us how to connect product usage data to our renewal forecasts, and our CS team finally has the leading indicators they need."
Director of CS Operations
Mid-Market SaaS Company
"The field onboarding guides Balboa built for us cut our training time dramatically. Our technicians are productive faster, and our support ticket volume from new hires dropped by half."
VP of Field Operations
National Industrial Services Company
Let's talk about how Balboa can help your team get more from Pendo — with a clear plan, measurable goals, and a partner who knows the platform inside and out.
