Pendo's Number One AI Solutions Partner
We help enterprise teams unlock the full value of Pendo, from first implementation to ongoing optimization. Better adoption, stronger retention, and measurable revenue impact.
Trusted by customer-led teams at
What We Do
Whether getting started or looking to scale what's working, here's how we help:
Implementation
Get Pendo up and running the right way from day one. We handle tagging, configuration, and analytics setup so your team sees value fast.
Learn moreUse Case Accelerators
Pre-built Pendo playbooks for onboarding, feature adoption, NPS, and churn prevention. Deploy proven patterns in weeks, not months.
Learn moreManaged Services
Ongoing Pendo management for teams that want expert support without the headcount. We optimize, report, and iterate continuously.
Learn moreOutcomes by Industry
More than a technology partner, we pursue business results:
Software as a Service
Retention, renewal, expansion, adoption, product planning, and cost to serve. We turn product usage data into revenue outcomes.
Learn moreIndustrial Services
Field productivity, enablement, customer service, and cross-sell. We drive adoption where it matters most: in the field.
Learn moreFinancial Services
Digital adoption, compliance workflows, client onboarding, and self-service enablement. We help financial institutions modernize the client experience.
Learn moreWhy Balboa
We're not a generic consulting firm that happens to know Pendo. We built this practice from the ground up around one platform and the teams that use it.
Pendo-First Expertise
Every engagement starts with deep Pendo knowledge. We know the platform inside and out: the features, the limitations, and the workarounds.
Outcome-Driven
We measure success by your business metrics: retention rates, adoption scores, and support deflection. Not hours logged or features shipped.
AI-Native Approach
We use AI to accelerate analysis, identify patterns in your product data, and deliver insights faster than traditional consulting engagements.
"Balboa's team understood our Pendo instance better than we did within weeks. They identified gaps we'd missed for over a year and helped us build a customer health model that actually works."
VP of Customer Success
Enterprise SaaS Company
Ready to Get More From Pendo?
Whether you're starting fresh or optimizing an existing instance, we'll show you exactly where the opportunities are. No strings attached.
Stay in the Loop
Insights on Pendo best practices, customer success strategy, and product-led growth. Delivered bi-weekly.